Accessible Pharmacy Services
Friendly, practical help every step of the way.
Practical options for easier access
Making Pharmacy Access Easier
We work to remove barriers that can make collecting medicines difficult. Our services include doorstep delivery for those who cannot visit, level access and wide aisles for mobility aids, large-print or braille labelling on request, and a hearing loop at the counter. Staff are trained to offer discreet, patient-centred support — including practical device demonstrations and liaison with carers. If you have specific needs, tell us and we will personalise how we provide your medicines and consultations to preserve dignity, safety and independence.
Home delivery available
Step-free access
Large-print labels
Hearing loop available
Personal support
In-Person Assistance
Private consultations and face-to-face support are available for customers who need extra time or a quieter space. Our consultation room lets you discuss medications, side effects, or administration techniques in confidence. Staff can demonstrate inhaler technique, show how to use mobility aids connected to medicines, and help set up reminder charts or blister packs. We welcome carers and family members to join consultations where appropriate, and we can communicate with healthcare teams to ensure coordinated, accessible care that meets individual requirements.
Delivery Service
Reliable doorstep delivery for eligible customers.
Accessible Premises
Step-free entrance and accessible counters.
Large Print & Braille
Labels in large print or braille on request.
Medication management
Tailored Medication Support
We offer tailored medication management to make daily routines easier. Services include blister packing, synchronized repeat prescriptions, reminder services, and clear labelling to reduce confusion. For customers with dexterity issues we can provide easy-open containers or suggest alternative packaging. Our team can set up repeat dispensary services and coordinate with carers or local services to ensure timely, consistent medicine supply and reduce the risk of missed doses.
We understand
Respectful, Dignified Care
Respectful, patient-centred care that preserves dignity and independence for every customer.
Key Benefits
Our key focus is making medicines safe and usable for people with disabilities. We provide confidential one-to-one consultations, flexible collection including nominated carers, and staff trained in communicating with customers who have sensory or cognitive impairments. Practical supports include medication reminders, administration aids, and liaison with prescribers or community teams. We routinely review packaging and labelling to reduce risk, and offer alternatives such as blister packs or large-print instructions. If you or someone you care for needs extra help, contact us and we will work together to find the best solution.
Confidential consultations
Flexible collection options
Trained, compassionate staff
Assistance with devices
Frequently Asked Questions
Questions about accessibility or specific needs? Contact us and we will tailor support to your situation.
Can you deliver my medicines?
Yes. We provide home delivery for customers who cannot attend the pharmacy. Delivery eligibility and scheduling can be discussed with our staff.
Do you offer large-print or braille labels?
Yes. Large-print labels are available on request and we can offer braille labelling where feasible for essential information.
Is there a private space for consultations?
Yes. We have a private consultation room for confidential discussions, device demonstrations and longer appointments.
What help is there for carers?
We can coordinate supplies for carers, set up repeat prescriptions, provide administration instructions, and communicate with healthcare teams as needed.
Do you have support for hearing or visual impairments?
Yes. We have a hearing loop, staff trained in communication strategies, and can provide written information in accessible formats.